According to Investopedia, “Lean Six Sigma is a team-focused managerial approach that seeks to improve performance by eliminating waste and defects. It combines Six Sigma methods and tools and the lean manufacturing/lean enterprise philosophy, striving to eliminate waste of physical resources, time, effort and talent, while assuring quality in production and organizational processes.”
To the average Joe, applying this in the medical community seems like common sense: I need emergent medical help and would really like the quickest and most effective care without wasting time or effort.
Obviously, we know the entire world doesn’t quite work like this. However, TeleSpecialists does. We were literally founded based on the principals of lean management: What is the quickest and most effective way to see a patient that as possibly suffered a stroke? TeleSpecialists’ founder and CEO, Dr. Nima Mowzoon, recognized telemedicine as the future for faster stroke care and wanted to be a part of it. In 2013, he founded what would grow to become TeleSpecialists.
Very simply, telemedicine and implementation of lean management are both methods to eliminate the waste of time, which, in stroke emergencies, is critical to a more effective recovery. By having our neurologists available 24/7/365 to appear in front of the patient on-screen within minutes of the stroke call, TeleSpecialists’ neurologists can assess and treat strokes without having to call the on-site neurologists in from home in the middle of the night or interrupt them from other patients and duties. We’ve even heard on-site neurologists say, “I can’t even walk across my hospital in 4 to 6 minutes.”
With the findings of the DAWN trial, yes, the window timeframe has opened, but this means more patients are eligible for alteplase treatment, thus needing more neurologists to assess and treat stroke patients.
As TeleSpecialists grew and added more hospitals, we were able to do so quickly and sustainably through the popular Lean acronym PDCA (Plan, Do, Check, Act). The team at TeleSpecialists has a fairly regimented blueprint of how we work with different hospitals around the country. We say “fairly”, because we know that every hospital is different, staffing is different, and processes are different. But at TeleSpecialists, we “Plan” to implement the most efficient hospital scenario, “Do” the work to get the hospital live with our services, then frequent follow up by our Quality team to “Check” in on what works and what doesn’t work and lastly, quickly “Act” on any adjustments or changes that need to be made, then start the cycle over again to “Plan” improvements on the process.
We have also implemented this tactic in many aspects of our company: credentialing, marketing, sales and even the doctor’s stroke process. For more information TeleSpecialists and TeleNeuroHospitalist or TeleStroke services, call us at 866-785-7769.